Mixe.Store is fully operational and continuing the business as usual to deliver essential groceries to our customers across Europe, affected by the COVID-19 Pandemic. Please refer the FAQs below to resolve your queries.
Will COVID-19 impact your Order?
Our teams have prepared for a variety of scenarios and are working closely with our vast network of suppliers to minimise any disruptions to your service. Our supplies have not been impacted and we’re working hard to maintain safe and dependable service. If we anticipate any delays or changes to your upcoming order, we will notify you immediately through email.
Will Mixe.store engage in surge pricing?
We are committed to never engaging in surge pricing. We work with a wide variety of suppliers and are taking steps to properly source inventories and continue delivering the orders you’ve ordered without any disruptions or changes to your regular service. That is our commitment to you.
Can COVID-19 be transmitted through food?
According to the European Union and Ministry of Health in France which is our main Head Quarters “there is no evidence to support the spread of COVID-19 through food.” Additionally, “there is likely very low risk of spread from food products or packaging that are shipped over a period of days or weeks at ambient, refrigerated, or frozen temperatures.” Maintaining the safety and quality of our product and ensuring our customers’ well being is our highest priority. Rest assured that we would never do anything to put either of those at risk.
What precautions are your delivery partners taking?
We are working very closely with our delivery partners to ensure the quality and safety of our product while in transit. According to the Ministry of Health, “there is likely very low risk of spread from food products or packaging that are shipped over a period of days or weeks at ambient, refrigerated, or frozen temperatures,” and there is no evidence to support the spread of COVID-19 through food. In addition, our delivery partners have been directed to follow strict hygiene protocols which include frequent handwashing, wearing face masks, and regularly disinfecting steering wheels and areas of the truck which are often touched. Drivers have also been advised to stay home if they are feeling sick or exhibit any symptoms of acute respiratory illness.
Will my Mixe.Store service be disrupted?
Mixe.store is fully committed to serving our customers through these challenging times. Our business is running as usual and we are fully operational.
Along with other essential commodities suppliers, we have been classified as “critical infrastructure” by the European Union and Ministry of Health as an “essential business” by a number of European countries, so we are not impacted by the same closures as other businesses. We have a responsibility to provide safe and fresh products through no-contact deliveries, and we take that very seriously. Rest assured, we are working closely with our network of suppliers and partners to minimize any disruptions to your service.
At this time, there are no major interruptions to our service and our teams are taking the necessary precautions to maintain the safety and well being of our employees and customers, which remains our highest priority. To stay operational, we are closely following guidance from the Ministry of Health, increasing the sanitisation at our facilities, and taking many additional safety precautions. If there are any unscheduled changes to your delivery, we’ll always contact you first to let you know. If we’re unable to deliver your order for any reason, you’ll receive a full refund promptly.