FREQUENTLY ASKED QUESTIONS (FAQs)

 

Kindly go through these FAQs for your queries regarding orders, shipping & delivery, payments, discounts, refunds and other information.
Our customer satisfaction team is available 24X7 on mixe.store chat and Special Hotline number. 
If your query is of urgent nature and is different from the set of questions then please contact us at:  Phone : +33 670 654 989 Email: support@mixe.store

 

In case of delivery queries, please reach out to Service Hotline numbers mentioned at the bottom of the page.

If you are still not satisfied with the resolution provided by us, then please write to our customer satisfaction team at:  support@mixe.store

GENERAL INFORMATION

1. Is it possible to contact the company for information, orders or complaints?

Yes, you can reach out to us through these channels. We typically reply within a few minutes !

Chat with us by clicking " Chat With Us" button at Mixe.store 

Talk to us by calling up +33 670 654 989


Email us at: support@mixe.store.
Reach out to us on:

Facebook (fb.me/mixe.store)
Instagram (instagram.com/mixestore9)

2. Are the prices on the website end prices or will there be additional taxes?
All our prices are inclusive of VAT. The amount displayed at the time of payment is the end price.

3Is shipping free?

- We deliver FREE Home Delivery on Orders above €34.99 across France, Belgium, Germany, Luxembourg, Netherlands, Spain, Austria, Denmark, Hungary, Italy, Portugal, San Marino, Czech Republic, Hungary, Slovakia. We deliver direct-to-home or to the nearest Relay/Service Point.

The shipping rates for these countries are applicable as per the table below.

Order Value /  Shipping Charges

To HOME To Service Point Close to Home
Orders ranging from 35€ & Above Free Free
Orders ranging from 20€ to 34.99 € 3.99€ 3.99€
Orders ranging from 1€ to 19.99 € 7.99€ 7.99€

 

- We Offer Home Delivery across Liechtenstein, Switzerland, Andorra, Gibraltar, Vatican City as per shipping rates provided below.

Order Value /  Shipping Charges

To HOME To Service Point Close to Home
Orders ranging from 5.00€ to 34.99 € 13.99€ 13.99€
Orders ranging from 35€ & Above 5.00€ 5.00€

 

Shipping is free as per the conditions stated above for all orders below 23 kilos. For orders above 23 Kgs, we request you to order the items separately or contact us in website chat, Don't Worry ! we'll find a way to fulfill them.

 

4. Do you Charge shipping rates on the basis of Weight ? 

- Shipping is Free as per the conditions stated above for All Orders Below 23 Kilos to all Zip Codes in France, Belgium, Germany, Luxembourg, Netherlands, Spain, Austria, Denmark, Hungary, Italy, Portugal, San Marino, Czech Republic, Hungary, Slovakia.

- We charge a nominal free for orders from Liechtenstein, Switzerland, Andorra, Gibraltar, Vatican City and the weight restrictions are similar to other countries.

- For Orders above 23 Kgs, we request you to order the items separately. 

5. What is the Delivery Time for the Orders ?

- If you order before 12 Noon on Monday to Friday, Your Order shall be dispatched on the same day and you'll receive the package with in 24 to 72 hours at home.
- For Orders during Weekends, the shipment will be dispatched on next working day and you'll receive the order with in 24 to 72 hours .You can track the package by the tracking link sent on sms/email sent by our delivery provider.

- If you choose the preferred Relay/Service point as delivery method, you will receive the parcel within 2 to 5 business days. 

 


REGISTRATION

1. How do I register?
- You can register by clicking on the "signup" link at the bottom left corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions. Later on, you can provide your payment mode details and order from us.

2. Are there any charges for registration?
-No. Registration is absolutely free.

3. Do I have to necessarily register to shop on mixe.store?
- You can order as a guest. However, we recommend you to register, in order to receive our promotions, flash deals and ease your checkout process in the subsequent orders

4. Can I add more than one delivery address in an account?
-Yes, you can add multiple delivery addresses in your account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different addresses you need to place them as separate orders.

5. Can I have different city addresses under one account and still place orders for multiple cities?
Yes, you can place orders for multiple cities and multiple addresses.

 

PAYMENTS

1. What are the modes of payment?
You can pay for your order on mixe.store using the following modes of payment:

  1. Credit and debit cards (VISA/ Mastercard/ AMEX/ Diners Club).
  2. Paypal, Amazon Pay, Apple Pay
  3. Bank transfer

2. Is it safe to use my credit/ visa or mastercard on mixe.store?
Yes, it is absolutely safe to use your card on mixe.store. Our main aim is to provide you the best experience while shopping 
with us. It includes extra security for customers, thus making online shopping safer.

3. If I pay by credit card how do I get the amount back for items not delivered?
If we are not able to deliver all the products listed in your order and you have already paid for them online, the balance amount will be refunded to your bank account directly within 48 hrs to 72 hrs.

 

 SHIPMENT AND DELIVERY RELATED

1. Who will deliver my order?
-We use the services of prominent Europe-based delivery partners to deliver customer orders.

2. Where can you deliver the products?
-We deliver to all locations and ZIP codes across France, Belgium, Germany, Luxembourg, Netherlands, Spain, Austria, Denmark, Hungary, Italy, Portugal, San Marino, Czech Republic, Hungary, Slovakia, Liechtenstein, Switzerland, Andorra, Gibraltar, Vatican City.

3. When can I expect to receive my package after order placement?
- If you choose Home Delivery, you will be able to receive your product within next 24 to 48 hours. And, If you choose the preferred Relay/Service point as delivery method, you will receive the parcel within 2 to 5 business days.

4. Is it possible to arrange a time and date for delivery?
- Yes. After Check-out, you would get an option to select the relay point close to your home and select the time, date for delivery.
.

7. Is it possible to track my order during delivery?
- Yes. Our Delivery Partner will send you an email,sms with your tracking number. You can then track the package on their websites. (Please note that the tracking website might show an incomplete address due to data privacy reasons. This does not mean that the parcel was shipped to an incomplete address, it is just not shown completely on the tracking website).

8. Packaging:
- Your order will be safely packaged in a kraft carton.
If by any chance, your order arrives in more than one package, please note that we don’t charge twice or for multiple packages.

9. Whom should I contact if I'm facing issues with my order ?

- You can directly reach out to our delivery partner responsible for delivering the order at your home. Please note the service hotline numbers at the bottom of page and reach out to the number corresponding to your country.

 

ORDER RELATED

 

1. Can I add products into my existing order before the dispatch?
Once the order is placed, it goes directly to our logistics department for dispatch. It is therefore not possible to add more products to an existing order. Please contact our customer support team for any modification of order

2. Is it possible to pre-order an item out of stock?
No, it is not possible to order an item out of stock.

3. Is it possible to cancel my order?
Yes, it is possible to cancel your order before it is dispatched.

 

RETURNS

1. Can I return an article?
- We promise to deliver top quality products from our warehouse and our world-class logistics/3PL partners would adhere to stringent practices in the entire process. If you are not satisfied with quality/condition of the product delivered, you can reach out to us with Order No. and Tracking ID to support@mixe.store or communicate the issue to our website chat team.

 

REFUNDS

If you are not happy with our order, we shall initiate a refund against the specific affected products and provide a customized coupon/credits to you. You can reach out to us with Order No. and Tracking ID to support@mixe.store, our Facebook page (fb.me/mixe.store) or communicate the issue to our website chat team.

 

OTHERS

1. I am a corporate/ business. Can I place orders?

-Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact us at: support@mixe.store to know more or chat with us on the website. 

DELIVERY PARTNER CONTACT HOTLINES

Service Hotlines of Our Delivery Partner based on your Country Location

Country Hotline Charges/min
Austria

0598763000

paketinfo@gls-austria.com

0.88 € / min
Belgium

02/5566211

customer.service@gls-belgium.com

National rate
Bosnia & Herzegovina

0038733773290

info-ba@a2bexpress.com

National rate
Bulgaria

sofia area: +35928713824

rest country: +35952607607

customerservice@interlogistica.bg

National rate
Czech Republic

420567771111

info@gls-czech.com

National rate
Croatia

 +38512042672

info@gls-croatia.com

National rate
Denmark

0045-76331111

kundeservice@gls-denmark.com

National rate
Estonia

00372/6990102

estonia@itella.com

National rate
Finland

020031300

import@gls-finland.com

0.96 € / min + National rate
France

0899703100

informations@gls-france.com

0.80 € / min
Germany

06677/646907000

service@gls-germany.com

0.14 € / min
Great Britain

+442476213455

parcelforce@parcelforce.co.uk

National rate
Greece

0030-2115005000

info@acscourier.gr

National rate
Hungary

003618020265

info@gls-hungary.com

National rate
Ireland

00353-18606200

https://gls-group.eu/IE/en/contact

National rate
Italy

199151188

customerservice@gls-italy.com

0.10 € / min
Latvia

+37129329373

secretary@itella.com

National rate
Lithuania

+37065295379

dl_logistics_lt_express@itella.com

National rate
Luxemburg

00352-360441

data.depot69@gls-luxembourg.com

National rate
Malta

0035621807807

cs@aeomalta.com

0900-1116660

0031302417910

National rate

 

1.00 € per call

National rate

Norway

Email via website: www.posten.no

04045 Business customers, 04004 Private customers

National rate
Poland

0804262262

+48468148220

https://gls-group.eu/PL/en/contact

National rate
Portugal

707200607

+351219617177

customer.service@gls-portugal.com

National rate
Romania

0040269501900

cusstomerservice@gls-romania.ro

National rate
Serbia

00381114054864

info-rs@a2express.com

National rate
Slovakia

00421-455242500

inform@gls-slovakia.sk

National rate
Slovenia

00386-15001190

info@gls-slovenia.com

National rate
Spain

902102735

customerservice@gls-spain.com

Depending on company
Sweden

004642387040

parcelutrikes.gls.service@dbschenker.com

National rate
Switzerland

0041-848858686

info@swisspost-gls.ch

National rate
Turkey

00902124714444

murat.yildirim@mngkargo.com.tr

National rate