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SHIPPING, RETURNS & REFUND POLICY

Shipping Policy

1. Who will deliver my order?
- We use the services of prominent last mile delivery partners to deliver your packages

- We offer FREE Shipping on Orders above €34.99 across France, Belgium, Germany, Luxembourg, Netherlands, Spain, Austria, Denmark, Hungary, Italy, Portugal, San Marino, Czech Republic, Hungary and Slovakia. We deliver direct-to-home or to the nearest Relay/Service Point in all these countries.

The shipping rates are applicable as per the table below.

- We Offer Home Delivery across Liechtenstein, Switzerland, Andorra, Gibraltar, Vatican City as per shipping rates provided below.

Shipping is free as per the conditions stated above for all orders below 23 kilos. For orders above 23 Kgs, we request you to order the items separately or contact us in website chat, Don't Worry ! we'll find a way to fulfil them.

2. What details should I mention in my address to ensure smooth delivery?

- We recommend to give as accurate information as possible including the Apartment number, Flat number and also the Digi code of the establishment so that our drivers reach to your point hassle free.

- As Mixe.store operates across Europe with our fulfilment personnel locally in each and every country. These fulfilment partners are competent and comfortable in the local language only. To avoid any lack of communication between you and delivery personnel we request you to follow the delivery instructions stated above. 

For Example the address should contain the below :

1. Name

2. House Number and Digi code

3. Building or Establishment Name

4. Street Name 

5. City

6. Country

7. Contact Number

8. Special Instructions

- If the information provided is incomplete and lacks sufficient details needed by the fulfilment personnel the package can be redirected to the nearest parcel shop for self pickup. Our Customer Support team shall be in touch with you to guide in case of any assistance needed.

2. Where can you deliver the products?
- We deliver to all locations and ZIP codes across France, Belgium, Germany, Luxembourg, Netherlands, Spain, Austria, Denmark, Hungary, Italy, Portugal, San Marino, Czech Republic, Hungary, Slovakia, Liechtenstein, Switzerland, Andorra, Gibraltar, Vatican City.

3. What is the Normal Delivery Time for the Orders ?

4. How would I know my order has been fulfilled or shipped?
- Yes. After your order is fulfilled from our operations centre, you shall immediately receive your Tracking number, Tracking link to your email and SMS. 

Is it possible to change the delivery method after placing an order?

Yes You have an option to change the delivery method within 06hrs after receiving the link to any of these methods

- Delivery to Home  : Our fulfilment personnel shall hand over the package to you at your home

- Contactless delivery :  Our fulfilment personnel shall leave the package outside your home and an automatic email would be sent to you once that it is left outside

- Service Point delivery : By choosing this option you can pick up your package from the nearest Parcel shop ideally these centres are open from morning 9AM to 6PM

4. Is it possible to track my order during delivery?
- Yes. Our Delivery Partner will send you an email with your tracking number. You can then track the package on their websites. (Please note that the tracking website does only show an incomplete address due to data privacy reasons. This does not mean that the parcel was shipped to an incomplete address, it is just not shown completely on the tracking website).

5. Packaging:
- Your order will be safely packaged in a kraft carton. 
If by any chance, your order arrives in more than one package, please note that we don’t charge twice or for multiple packages.

6. Whom should I contact if I'm facing issues with my order ?

- You can directly reach out to our delivery partner responsible for delivering the order at your home. Please note the service hotline numbers at the bottom of page and reach out to the number corresponding to your country.

Returns Policy

1. What is mixe.store return policy?

We promise to deliver top quality products from our operations centre through our world-class logistics/3PL partners would adhere to stringent practices in the entire process. If you are not satisfied with quality/condition of the product delivered, you can reach out to us with Order No. and Tracking ID to customerservice@mixe.store or communicate the issue to our website chat team.

2. How to raise a dispute for an order?
You can raise a dispute within 14 days of delivery, in either of by sending an email to customerservice@mixe.store with images of broken/defective/damaged products within 7 days of delivery, please mention your order number in the email and sign into your mixe.store account if you are a registered customer (Easy method).

Product after 30 days of Delivery, any complaints wouldn't be accepted.

Refund Policy

If you are not happy with our order, we shall initiate a refund against the specific affected products and provide a customized coupon/credits to you. You can reach out to us with Order No. and Tracking ID to customerservice@mixe.store, our Facebook page (fb.me/mixe.store) or communicate the issue to our website chat team.

DELIVERY PARTNER CONTACT HOTLINES

Service Hotlines of all GLS Network Members for consignees