Shipping Policy
1. Who will deliver my order?
- We use the services of prominent last mile delivery partners to deliver your packages
- We offer FREE Shipping on Orders above €34.99 across France, Belgium, Germany, Luxembourg, Netherlands, Spain, Austria, Denmark, Hungary, Italy, Portugal, San Marino, Czech Republic, Hungary, Slovakia and Sweden. We deliver direct-to-home or to the nearest Relay/Service Point in all these countries.
The shipping rates are applicable as per the table below.
Order Value / Shipping Charges |
To HOME | To Service Point Close to Home |
Orders ranging from 35€ & Above | Free | Free |
Orders ranging from 20€ to 34.99 € | 3.99€ | 3.99€ |
Orders ranging from 1€ to 19.99 € | 7.99€ | 7.99€ |
- We Offer Home Delivery across Andorra, Gibraltar, Vatican City as per shipping rates provided below.
Order Value / Shipping Charges |
To HOME | To Service Point Close to Home |
Orders ranging from 5.00€ to 34.99 € | 13.99€ | 13.99€ |
Orders ranging from 35€ & Above | 5.00€ | 5.00€ |
Shipping is free as per the conditions stated above for all orders below 23 kilos. For orders above 23 Kgs, we request you to order the items separately or contact us in website chat, Don't Worry ! we'll find a way to fulfil them.
2. What details should I mention in my address to ensure smooth delivery?
- We recommend to give as accurate information as possible including the Apartment number, Flat number and also the Digi code of the establishment so that our drivers reach to your point hassle free.
- As Mixe.store operates across Europe with our fulfilment personnel locally in each and every country. These fulfilment partners are competent and comfortable in the local language only. To avoid any lack of communication between you and delivery personnel we request you to follow the delivery instructions stated above.
For Example the address should contain the below :
1. Name
2. House Number and Digi code
3. Building or Establishment Name
4. Street Name
5. City
6. Country
7. Contact Number
8. Special Instructions
- If the information provided is incomplete and lacks sufficient details needed by the fulfilment personnel the package can be redirected to the nearest parcel shop for self pickup. Our Customer Support team shall be in touch with you to guide in case of any assistance needed.
2. Where can you deliver the products?
- We deliver to all locations and ZIP codes across France, Belgium, Germany, Luxembourg, Netherlands, Spain, Austria, Denmark, Hungary, Italy, Portugal, San Marino, Czech Republic, Hungary, Slovakia, Andorra, Gibraltar, Vatican City.
3. What is the Normal Delivery Time for the Orders ?
4. How would I know my order has been fulfilled or shipped?
- Yes. After your order is fulfilled from our operations centre, you shall immediately receive your Tracking number, Tracking link to your email and SMS.
Is it possible to change the delivery method after placing an order?
Yes You have an option to change the delivery method within 06hrs after receiving the link to any of these methods
- Delivery to Home : Our fulfilment personnel shall hand over the package to you at your home
- Contactless delivery : Our fulfilment personnel shall leave the package outside your home and an automatic email would be sent to you once that it is left outside
- Service Point delivery : By choosing this option you can pick up your package from the nearest Parcel shop ideally these centres are open from morning 9AM to 6PM
4. Is it possible to track my order during delivery?
- Yes. Our Delivery Partner will send you an email with your tracking number. You can then track the package on their websites. (Please note that the tracking website does only show an incomplete address due to data privacy reasons. This does not mean that the parcel was shipped to an incomplete address, it is just not shown completely on the tracking website).
5. Packaging:
- Your order will be safely packaged in a kraft carton.
If by any chance, your order arrives in more than one package, please note that we don’t charge twice or for multiple packages.
6. Whom should I contact if I'm facing issues with my order ?
- You can directly reach out to our delivery partner responsible for delivering the order at your home. Please note the service hotline numbers at the bottom of page and reach out to the number corresponding to your country.
Returns Policy
1. What is mixe.store return policy?
We promise to deliver top quality products from our operations centre through our world-class logistics/3PL partners would adhere to stringent practices in the entire process. If you are not satisfied with quality/condition of the product delivered, you can reach out to us with Order No. and Tracking ID to support@mixe.store or communicate the issue to our website chat team.
2. How to raise a dispute for an order?
You can raise a dispute within 14 days of delivery, in either of by sending an email to support@mixe.store with images of broken/defective/damaged products within 7 days of delivery, please mention your order number in the email and sign into your mixe.store account if you are a registered customer (Easy method).
Product after 30 days of Delivery, any complaints wouldn't be accepted.
3. Any restrictions on number of products that can be ordered?
Please note since we are covering the last mile we suggest our customers to not order any more than 2-3 glass bottle items in an order to avoid damages
Refund Policy
If you are not happy with our order, we shall initiate a refund against the specific affected products and provide a customized coupon/credits to you. You can reach out to us with Order No. and Tracking ID to support@mixe.store, our Facebook page (fb.me/mixe.store) or communicate the issue to our website chat team.
DELIVERY PARTNER CONTACT HOTLINES
Service Hotlines of all GLS Network Members for consignees
Country | Hotline | Charges/min |
Austria |
0598763000 paketinfo@gls-austria.com |
0.88 € / min |
Belgium |
02/5566211 customer.service@gls-belgium.com |
National rate |
Bosnia & Herzegovina |
0038733773290 info-ba@a2bexpress.com |
National rate |
Bulgaria |
sofia area: +35928713824 rest country: +35952607607 customerservice@interlogistica.bg |
National rate |
Czech Republic |
420567771111 info@gls-czech.com |
National rate |
Croatia |
+38512042672 info@gls-croatia.com |
National rate |
Denmark |
0045-76331111 kundeservice@gls-denmark.com |
National rate |
Estonia |
00372/6990102 estonia@itella.com |
National rate |
Finland |
020031300 import@gls-finland.com |
0.96 € / min + National rate |
France |
0899703100 informations@gls-france.com |
0.80 € / min |
Germany |
06677/646907000 service@gls-germany.com |
0.14 € / min |
Great Britain |
+442476213455 parcelforce@parcelforce.co.uk |
National rate |
Greece |
0030-2115005000 info@acscourier.gr |
National rate |
Hungary |
003618020265 info@gls-hungary.com |
National rate |
Ireland |
00353-18606200 https://gls-group.eu/IE/en/contact |
National rate |
Italy |
199151188 customerservice@gls-italy.com |
0.10 € / min |
Latvia |
+37129329373 secretary@itella.com |
National rate |
Lithuania |
+37065295379 dl_logistics_lt_express@itella.com |
National rate |
Luxemburg |
00352-360441 data.depot69@gls-luxembourg.com |
National rate |
Malta |
0035621807807 cs@aeomalta.com 0900-1116660 0031302417910 |
National rate
1.00 € per call National rate |
Norway |
Email via website: www.posten.no 04045 Business customers, 04004 Private customers |
National rate |
Poland |
0804262262 +48468148220 https://gls-group.eu/PL/en/contact |
National rate |
Portugal |
707200607 +351219617177 customer.service@gls-portugal.com |
National rate |
Romania |
0040269501900 cusstomerservice@gls-romania.ro |
National rate |
Serbia |
00381114054864 info-rs@a2express.com |
National rate |
Slovakia |
00421-455242500 inform@gls-slovakia.sk |
National rate |
Slovenia |
00386-15001190 info@gls-slovenia.com |
National rate |
Spain |
902102735 customerservice@gls-spain.com |
Depending on company |
Sweden |
004642387040 parcelutrikes.gls.service@dbschenker.com |
National rate |
Turkey |
00902124714444 murat.yildirim@mngkargo.com.tr |
National rate |